Frequently Asked Questions
SG
US
REST OF THE WORLD
Projected shipping date, subjected to supply chain delays in view of Covid situation
Projected shipping from December 13, 2021
Projected shipping from April 1, 2022
Projected shipping from April 1, 2022
Delivery time estimates
5-7 business working days
7-10 business working days
Varies from country to country
For order enquiries, please write in to us at:
Singapore
Why is the book spine open?
- Instead of a conventional spine, Expedition Promised Land was specially designed with an open spine binding so that you can open the book flat for the best reading experience. This allows you to enjoy every page with no obstruction to the images, maps, timelines, and illustrations.
When does the preorder offer end?
- Preorder in Singapore ends on Sunday, December 12, 2021, 2359 (SGT).
Can I change or cancel my order during the preorder period?
- You may change or cancel your order before your book gets shipped. Once it is shipped, no further changes can be made to your order or delivery address.
How can I make a bulk order of Expedition Promised Land for my church / church group?
- You may write to us at [email protected], and we will get in touch with you.
How much will shipping cost?
- Registered shipping will be free exclusively for orders within Singapore.
How long will shipping take?
- Shipping will take 5-7 business working days. Please expect some delays due to the high volume of orders and the peak season due to the holidays. Thank you for your patience and understanding!
When will I receive my Live in Israel Videostream Collection?
- You will receive a link to redeem the digital products to watch instantly upon the confirmation of your order, look out for it in your email inbox.
Can I get a refund for the digital products bought during the preorder offer?
- Digital products offered in the preorder are non-exchangeable or refundable.
United States
Why will my book only be shipped out in April 2022?
- As the books are printed in Singapore, it will take 4 months to ship the books to our warehouse in the United States. This is due to COVID-19 related delays that happen at different shipping stages from Singapore to the United States.
If the books reach the warehouse in the United States earlier, you can expect to receive your books earlier. We are trying our best to get the book into your hands as soon as we can (as we are working within the constraints of the current pandemic), so we greatly appreciate your understanding and patience in this matter!
Can I change or cancel my order during the preorder period?
- You may change or cancel your order before your book gets shipped. Once it is shipped, no further changes can be made to your order or delivery address.
How can I get the free coasters offer?
- The free coasters are part of an exclusive offer for those residing in Singapore. Unfortunately, we are unable to ship them to the United States. You can check out the offer that’s exclusive to the United States here.
How much will shipping cost?
- Shipping will cost $5 if you are only getting 1 copy of Expedition Promised Land.
- Alternatively, enjoy free shipping when you order 2 or more copies of Expedition Promised Land or when you get the special collection.
When will I receive my digital products?
- You will receive a link to redeem the digital products to watch instantly upon the confirmation of your order, look out for it in your email inbox.
Can I get a refund for the digital products during the preorder?
- Digital products offered in the preorder are non-exchangeable or refundable.
How can I make a bulk order of Expedition Promised Land for my church / church group?
- You may write to us at [email protected], and we will get in touch with you.
Why is the book spine open?
- Instead of a conventional spine, Expedition Promised Land was specially designed with an open spine binding so that you can open the book flat for the best reading experience. This allows you to enjoy every page with no obstruction to the images, maps, timelines, and illustrations.
International
Where can I buy the book if I reside outside of Singapore and the United States?
- This book will be made available internationally at a later date. You can leave your email address here to be notified.